Why aren't the items you offer certified fair trade?
My focus here has been the small organizations, or individual artisans. Fair trade certification takes time, and more importantly, money. My suppliers cannot afford to join the organizations that provide certification. And as a one-woman-show, doing my little bit, nor can I as a distributor right now.
How do my purchases help local developing economies?
Your purchases make it possible for me to continue buying the products that I do from various artisans or small manufacturers in India. These profits go back into the local village economies, improving the standards of living for many families.
How do I make a purchase?
Simply browse the items for sale in my online store by clicking the "categories" button upper right.
Find what you want to purchase and click the "buy now" button.
You will then arrive at your shopping cart.
From there choose which check out button you want to use to make your purchases.
The "PayPal" button will take you directly to your PayPal account login page to complete your purchase using that service.
The "proceed to checkout" button will allow you to pay directly with your credit card. Fill out the requested information, and your items will be on their way!
For payment by check, please email me at email@example.com and let me know what quantities of which items you want to purchase.
I will send you an invoice with a postal address for sending your check to me. Once your check has cleared, I will ship your items.
Do you ship outside of the USA?
Due to the United States Postal Service having more than doubled overseas postal costs for packages over the last years, the costs for overseas shipping far outweigh the costs of my products. With the result, I have deleted this service.
Do you accept returns?
Yes - just email me at firstname.lastname@example.org if you have a problem of any kind. I want my customers to be as delighted with these products as I am. But if there is a problem of some kind, please email me ASAP to let me know. I will definitely work it out with you, and I do accept returns. But please make sure to review very carefully the item description before completing your purchase. Refund will be given for cost of original item(s), and buyer pays return shipping. Refund of original shipping cost depends on situation. If I made a blatant mistake, then I'll cover all costs. If you changed your mind, or did not read full listing with item specifics, shipping costs will not be refunded, sorry. Returns on free ship items will incur a 10% restocking fee. And merchant fees will also be deducted from refund amount.
What shipping methods are available?
Lightweight free ship items are sent per first class mail with a USPS quoted delivery time of 2-3 days. Anything over 13oz (ex. large photo albums) are sent per media mail with a USPS quoted delivery time of 2-9 days. If you need something by a certain date, please let me know per email BEFORE making your purchase! A domestic priority flat rate envelope for $6.80 is the next fastest option with a USPS quoted delivery time of 2 days, and I will have to add this cost to your order.
How long does it take to receive my items once ordered?
Lightweight free ship items are sent per first class mail with a USPS quoted delivery time of 2-3 days. Anything over 13oz (ex. large photo albums) are sent per media mail with a USPS quoted delivery time of 2-9 days. If you need something by a certain date, please let me know per email BEFORE making your purchase! A domestic priority flat rate envelope for $6.80 is the next fastest option with a USPS quoted delivery time of 2 days, and I will have to add this cost to your order. I pack and ship most orders on the same day, if order is received by about 3-4pm. Orders received later than that will go out in the next day's post. Here are the quotes directly from the post office for shipping times, but I am afraid that I cannot guarantee them. Usually the postal service is prompt and dependable. But every now and then there are exceptions, and Christmas is one of those times. For all orders from November through December please request priority shipping if you want to guarantee arrival in time for the holiday.
PRIORITY: 2 days;
1ST CLASS: 2-3 days;
MEDIA MAIL: 2-9 days.